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Cancellation & Refund Policy

Order Cancellation

  • Orders may be cancelled within 24 hours of placement or before dispatch, whichever occurs first.
  • Once an order has been shipped, it cannot be cancelled.
  • To request a cancellation, contact our customer support team with your order number as soon as possible.
  • Approved cancellations will be refunded to the original payment method within 5–7 business days.

Returns & Refunds

Due to the nature of fragrance products and hygiene considerations, perfumes, attars, oils, decants, and fragrance samples are non-returnable and non-refundable once opened or used.

We only accept returns or provide replacements in the following cases:

  • Wrong product delivered
  • Product received in damaged condition
  • Missing items in the package
  • Manufacturing defects

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item:

  1. Contact us within 24–48 hours of delivery.
  2. Share your order number along with clear photos and an unboxing video showing the issue.
  3. After verification, we will arrange a replacement or issue a refund if a replacement is unavailable.

Claims submitted after the specified reporting period may not be eligible for replacement or refund.

Return Conditions

For approved returns:

  • Products must be unused, unopened, and in their original packaging.
  • All original accessories, labels, and invoices must be included.
  • PerfumeBay reserves the right to reject returns that do not meet these conditions.

Refund Processing

  • Once the returned item is received and inspected, approved refunds will be processed within 5–7 business days.
  • Refunds will be issued to the original payment method used during purchase.
  • Bank or payment gateway processing times may vary.

Non-Refundable Situations

Refunds or replacements will not be provided for:

  • Opened or used fragrances.
  • Personal preference regarding scent, longevity, projection, or performance.
  • Minor packaging imperfections that do not affect product usability.
  • Incorrect shipping information provided by the customer.
  • Delivery delays caused by courier services, weather conditions, or other factors beyond our control.

Contact Us

For cancellation, return, or refund requests, please contact us.